Client Experience

Investing in customer experience drives revenue growth and increases customer loyalty. At its core, Customer Experience comes down to how a person feels about their experience of interacting with your brand.

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HOW WE CAN HELP WITH
CLIENT EXPERIENCE?

    • Increase revenue

    • Client retention

    • Organic growth

    • New clients

    • Increase conversions

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    • Guidance on how to evolve your company brand and USP to meet your wider CX ambitions
    • Customer journey maps linked to operational changes
    • Recommendations regarding internal systems that impact CX drivers for success
    • Culture re-pointed to support innovation and wider CX strategy
    • Embedding client success across your people organisation
    • The creation of specific Client Success roles
    • Fine tune your proposition to positively extend your client lifecycle

    Poor customer experience hindering your company’s ability to grow?
    –
    Customer service issues not being escalated early enough?
    –
    Your teams not spotting when there is a change in the client relationship?

    WHY?

      LET'S ENGAGE!

      We'll work with your teams to embed new ways of working and operating with Client Experience at the heart of everything the organisation does.

      LET'S UNDERSTAND!

      Next, we'd get into detail to understand your company values and ways of working to help prioritise your business outcomes.

      LET'S MEET!

      First, we'd meet to talk about your wider business strategy and associated client concerns and feedback.

      © J&S AURORA LIMITED 2019

      The Frames, 1 Phipp Street, Shoreditch, London EC2A 4PS

      Company number 10848010 / VAT number 288 8505 46

      The Aurora® logo is a registered trademark of J&S Aurora Ltd

      +44 203 981 0105

      STRATEGY, DESIGN & EXECUTION

      AURORA

      +44 203 981 0105

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